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Remote Customer Support Associate with Czech or Slovak

Remote Customer Support Associate with Czech or Slovak

AmRest Holdings SECentral George Town, Penang, Malaysia
7 days ago
Job description

Remote Customer Support Associate with Czech or Slovak

Customer Support Associate with Czech or Slovak

In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

  • Provide high-quality online customer service via email.
  • Deliver efficient troubleshooting and query resolution.
  • Identify, qualify and overcome customer objections.
  • Meet deadlines with a fast-paced environment.

Our requirements :

  • Fluency in written and spoken Czech or Slovak .
  • Intermediate level of written and verbal English .
  • Available for a minimum of 130 hours per month.
  • Experience in the call center or customer service industry.
  • Good analytical and organizational skills.
  • High school diploma or equivalent.
  • What we offer :

  • Remote onboarding and training.
  • Schedule from Monday to Friday from 8 a.m. and 6 p.m.
  • What more can you get?

  • MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
  • healthcare or codes for other services such as shopping, travel, massage or food and

    many more).

  • Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
  • Opportunity for development within the structures of our company.
  • #J-18808-Ljbffr

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    Customer Support • Central George Town, Penang, Malaysia

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