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Specialist, Account Management

Specialist, Account Management

Delivery HeroKuantan, Pahang, MY
30+ days ago
Job description

Job Description

We are looking for a  Specialist, Account Management  position to be based in Kuantan, Pahang. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities :

Responsibilities include, but are not limited to :

  • Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
  • Monitor accounts and identifying upsell and cross-sell opportunities
  • Develop sound strategic marketing plans and ensure consistent growth for the client’s business
  • Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
  • Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration :

  • Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
  • Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
  • Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
  • Collaborate with various stakeholders to ensure project delivered timely
  • Collaborate with internal departments to facilitate client need fulfillment

    • Qualifications

  • 2-3 years’ experience within a client management role preferable
  • Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
  • Exceptional verbal and written communication skills.
  • Ability to collect, track, and analyze large amounts of data.
  • Adaptability and strong problem-solving skills.
  • Outstanding knowledge of MS Office
  • Knowledge in Salesforce is a plus
  • Ability to speak in other languages would be an added advantage

    • Key Competencies :

  • Account Management
  • Client Relationship Building
  • Upselling / Cross-Selling
  • E-Commerce
  • Revenue Management
  • Project Management
  • Data Analytics
  • Critical Thinking / Problem Solving / Negotiation
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    Account Management Specialist • Kuantan, Pahang, MY