Customer Service Officer, Menara UAB Branch MY
CIMBMalaysia, Malaysia30+ days ago
Job descriptionFor CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. To participate in promoting branch products and services through cross-selling activities. To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents To approve rates, cash and check deposits up to authorized amount To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff To supervise staff in ensuring service and compliance standards are met Diploma / Degree or other equivalent qualification At least 3-5 years in relevant banking experience Computer literate Attention to detail and strong math aptitude Good interpersonal skill-friendly and polite Good personal attributes-honest and able to work under pressure in a fast-paced environment.
Job Description :
Sales & Operational Function.
- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
- To discharge duties instructed by ACSM / BM to serve business interests of the Bank.
Additional role for CSD at SME Desk :
Customer Relationship
Process & Compliance
Operational Authority
Job Requirements :
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Customer Service Officer • Malaysia, Malaysia
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