Payroll Solutions Support Specialist (SG & MY payroll)

Payroll Solutions Support Specialist (SG & MY payroll)

Omni HR is a VC-backed SaaS startup in Singapore that automates the entire employee lifecycle – from recruitment and onboarding to employee engagement and payroll – allowing HR teams to focus on strategic work that drives business growth.

We are seeking a Payroll Solutions Support Specialist to support our clients in using Omni’s payroll software effectively. In this role, you will be the go-to expert for payroll-related questions, helping clients troubleshoot issues, configure payroll processes, and understand how to get the most value out of our platform.

This is not a payroll processing role; instead, you will combine your knowledge of Singapore & Malaysia payroll practices with strong problem-solving and communication skills to deliver excellent client support and collaborate closely with product and engineering teams to bring client insights back to improve our payroll solution.

Responsibilities

• Serve as the primary contact for client payroll-related inquiries, ensuring timely and accurate responses
• Guide clients through using Omni’s payroll software, from configuration to troubleshooting
• Provide best practices and practical guidance on payroll processes within the context of our system
• Collaborate with internal teams to resolve complex issues and ensure a smooth client experience
• Track, document, and follow up on payroll-related support cases
• Educate clients on new payroll features, updates, and enhancements
• Collect and relay client feedback to inform product development and improvements

Requirements

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