Talent.com
This job offer is not available in your country.
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]

Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]

Hitachi Vantara CorporationKuantan, Malaysia
22 days ago
Job description

Location

Kuala Lumpur, Malaysia Function

HV GCSS Requisition ID

Job Title

Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional - Field Dispatch) The role must accept working in rotation shifts (including night shift) Our Company

We\'re Hitachi Vantara, the data foundation trusted by the world\'s innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you\'ve seen the Las Vegas Sphere, you\'ve seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we\'re laying the foundation for our next wave of growth. We\'re looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data. Job Purpose

The GCC Professional - Field Dispatch is responsible for receiving and processing highly technical requests from customers, partners, engineers, and internal teams, as well as monitoring and managing HRO alerts (Hitachi Remote Op\'s) in accordance with standard operating procedures (SOPs) using the knowledge base. This is a critical role that will set lasting impressions with our customers and our Partners, demonstrating technical excellence and the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue. Principal Accountabilities

Handle incoming and outgoing technical calls and enquiries from customers, partners, and engineers in the required languages Create cases in Hitachi Vantara CRM following SOPs through the knowledge base Manage calls / cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved Order and manage parts on behalf of partner and field engineers when assistance is needed Generate emergency license keys for engineers Achieve allocated technical and administration tasks set daily, weekly, and / or monthly Follow established escalation procedures to transfer call / case / information to all levels of management and support groups Ensure the cases owned and handled are up-to-date and accurate Monitor and manage HRO alerts, cases, queues, and views, ensuring timely and accurate action in accordance with established processes Apply Case Qualifications Call customers to technically qualify problems before engaging field engineers Escalate cases which require remote assistance to Global Support Center (GSC) Manage country dispatch exceptions based on country rules, Error sheets, and knowledge base Raise Work Order (WO) requests which include development and provision of high-level action plans and lists of replacement parts, and engage Field Engineers through CRM (Salesforce) for the WO per SOP Provide first-line support for our support portal inquiries Essential Qualifications

Technical skills / experience in data storage, networking, compute, operating systems, software applications, etc. Educated to degree level or equivalent experience in required languages Fluent command of spoken and written English, Mandarin or Japanese; articulate with clear communication. Cantonese is prepared also. A strong aptitude to learn new skills Strong and confident communicator in the required languages Team player able to work under pressure Ability to operate and produce quality work in a busy environment Experienced in customer support center and customer service environments Professional telephone manner Preferred Qualifications

Experience working in customer support centers using data collection and diagnostic tools and call management systems such as Salesforce Experience in the culture of the spoken language Experience with any additional languages (not in the pre-requisite) Impact and Scope

The position plays a crucial role displaying strong technical skills and acumen to ensure customer satisfaction and operational efficiency, influencing both customer and company revenue. About us

We\'re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #li-ll1 Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We\'re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We\'re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you\'ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We\'re proud to say we\'re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.

Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

#J-18808-Ljbffr

Create a job alert for this search

Customer Service • Kuantan, Malaysia

Related jobs
  • Promoted
  • New!
Data Center IT Remote Hands Engineer

Data Center IT Remote Hands Engineer

JLLKuantan, Pahang, Malaysia
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 13 hours ago
  • Promoted
Cloud Deployment Engineer ( Remote / Hybrid)

Cloud Deployment Engineer ( Remote / Hybrid)

Hiredly XKuantan, Pahang, Malaysia
Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation. We are seeking a skilled CDE with...Show moreLast updated: 2 days ago
  • Promoted
  • New!
IT Service Delivery Manager - Malaysia

IT Service Delivery Manager - Malaysia

CODA Technology ServicesKuantan, Pahang, Malaysia
Director @ CODA Technology Services | IT Recruitment | IT Project Delivery | IT Consulting.We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail or...Show moreLast updated: 13 hours ago
  • Promoted
  • New!
Customer Success Engineer, APAC Malaysia (remote)

Customer Success Engineer, APAC Malaysia (remote)

JumioKuantan, Pahang, Malaysia
As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, en...Show moreLast updated: 13 hours ago
  • Promoted
English - Mandarin Interpreter / Customer Service (WFH) (Remote)

English - Mandarin Interpreter / Customer Service (WFH) (Remote)

GP Asia Sdn. Bhd.Kuantan, Pahang, Malaysia
As a language interpreter, you will interpret on-demand calls from diverse sectors such as medical, insurance, legal, and utilities fields (Training provided). Hence, fluency in English and Mandarin...Show moreLast updated: 18 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

AlphaiotabpoKuantan, Pahang, Malaysia
Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.Health and Wellness Perks & Benefits. Motivating and Supportive Teams.Alpha Iota is based in Southeast Asia,...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Representative (WFH)

Customer Service Representative (WFH)

VDart MalaysiaKuantan, Pahang, Malaysia
Direct message the job poster from VDart Malaysia.Talent Partner | VDart Malaysia | Hiring for Tech roles.This is a WFH Opportunity - 24 / 7 rotational shifts. Respond to customer queries in a timely ...Show moreLast updated: 13 days ago
  • Promoted
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

Bowtie Life Insurance Company LimitedKuantan, Pahang, Malaysia
Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 1 day ago
  • Promoted
10 Positions for Drone Pilot and Training related

10 Positions for Drone Pilot and Training related

UniqueyellowpagesKuantan, Pahang, Malaysia
Positions for Drone Pilot and Training Division.Job Scope ~ Drone Pilot & Training Division (10 Positions).Join our elite drone operations and training team. Flight planning, safety compliance, and ...Show moreLast updated: 2 days ago
  • Promoted
Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

Rimini StreetKuantan, Pahang, Malaysia
Primary Support Engineer, SAP BASIS – HANA (Japanese speaker).The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP ...Show moreLast updated: 30+ days ago
  • Promoted
Onsite Engineer

Onsite Engineer

Cultivar Staffing & SearchKuantan, Pahang, Malaysia
Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a.To provide IT hardware service...Show moreLast updated: 1 day ago
  • Promoted
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

Bowtie Life Insurance CompanyKuantan, Pahang, Malaysia
Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 16 days ago
  • Promoted
Customer Service – Mandarin & English - Fully WFH- RM3,000

Customer Service – Mandarin & English - Fully WFH- RM3,000

Tribe DigitalKuantan, Pahang, Malaysia
Customer Service – Mandarin & English - Fully WFH- RM3,000.Career growth opportunities – 80% of our frontline leaders have been promoted internally. Support the customers of our leading mobile gamin...Show moreLast updated: 2 days ago
  • Promoted
  • New!
Customer Experience Specialist (Remote)

Customer Experience Specialist (Remote)

qlubKuantan, Pahang, Malaysia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Experience Specialist (Remote). Qlub is revolutionizing the dining experience with ultra-fast...Show moreLast updated: 13 hours ago
  • Promoted
Senior Java Developer

Senior Java Developer

Cultivar Staffing & SearchKuantan, Pahang, Malaysia
We’re Hiring : Junior Software Engineer (Based in Kuantan).We are looking for a passionate and motivated Junior Software Engineer to join our growing team in Kuantan. If you have a strong interest in...Show moreLast updated: 27 days ago
  • Promoted
Mandarin Speaker Customer Service (Crypto)

Mandarin Speaker Customer Service (Crypto)

UBASE AsiaKuantan, Pahang, Malaysia
We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for.This is a remote position with responsibilities focused on chat-based support only...Show moreLast updated: 1 day ago
  • Promoted
Account Partner - All Regions

Account Partner - All Regions

OneByZeroKuantan, Pahang, Malaysia
This role is open to candidates based in the Philippines, Malaysia, and Vietnam.We also welcome applicants who are open to relocating to any of these countries. OnebyZero is a next‑generation Data a...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Solutions Engineer

Solutions Engineer

HeroDevsKuantan, Pahang, Malaysia
HeroDevs is looking for a Pre-Sales Solutions Engineer, who has experience being a full stack developer.As a Pre-Sales Solutions Engineer at HeroDevs, you will work in a dedicated team environment ...Show moreLast updated: 11 hours ago
  • Promoted
Meta Ads Asset Configuration Specialist

Meta Ads Asset Configuration Specialist

Thoth AIKuantan, Pahang, Malaysia
We\'re seeking a motivated and detail-oriented Meta Ads Asset Configuration Specialist to join our growing team.This role is specifically open to candidates based in Malaysia who are fluent in both...Show moreLast updated: 2 days ago
  • Promoted
Data Center IT Remote Hands Engineer

Data Center IT Remote Hands Engineer

Jones Lang LaSalle IncorporatedKuantan, Pahang, Malaysia
Data Center IT Remote Hands Engineer page is loaded## Data Center IT Remote Hands Engineerremote type : On-sitelocations : Johor Bahru, Malaysiatime type : Full timeposted on : Posted Todayjob ...Show moreLast updated: 2 days ago