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Mandarin Speaker Customer Service (Crypto)

Mandarin Speaker Customer Service (Crypto)

UBASE AsiaKuantan, Pahang, Malaysia
13 hours ago
Job description

We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for a leading cryptocurrency client . This is a remote position with responsibilities focused on chat-based support only'—no phone calls involved.

Responsibilities

  • Work from home (fully remote).
  • 24 / 7 rotational shifts, including nights, weekends, and public holidays.

Job Description

1. Customer Support & Issue Resolution

  • Provide timely, accurate, and professional responses to customer inquiries with empathy.
  • Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.
  • Identify and elevate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

    • 2. Product Knowledge & User Education

  • Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).
  • Guide users through account setup, KYC, deposits / withdrawals, and trading processes.
  • Proactively educate users on platform updates, new features, and security practices.

    • 3. Compliance, Security & Risk Management

  • Adhere to internal protocols and regulatory compliance guidelines.
  • Monitor and report suspicious behaviours, scams, or fraud attempts.
  • Ensure all interactions align with security best practices.

    • 4. Feedback, Reporting & Multilingual Support

  • Collect user feedback and report recurring issues for product improvement.
  • Document customer interactions and maintain accurate case logs.
  • Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

    • Job Requirements

  • Education Background : SPM & above
  • Fluent in both English & Chinese (training 100% English)
  • Flexibility to work in shifts (including weekends and holidays)
  • Minimum 1 year Customer Service Experience
  • Tech‑savvy with familiarity in cryptocurrency and blockchain technology is an added advantage

    • #J-18808-Ljbffr

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    Customer Service Mandarin Speaker • Kuantan, Pahang, Malaysia