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Interpretation Support

Interpretation Support

Fit Pioneer ResourcesCyberjaya, Selangor, Malaysia
17 hours ago
Job description

Location : Cyberjaya, fully onsite

Working hours : MYT Time

  • 10PM - 7AM
  • 6AM - 3PM
  • 3PM- 12AM

Key Responsibilities :

  • Respond to customer inquiries via phone, email, live chat, etc.
  • Handle complaints professionally to ensure customer satisfaction
  • Escalate unresolved or complex issues to relevant departments
  • Record all interactions and feedback in CRM system accurately
  • Support continuous improvement of customer service processes
  • Achieve KPIs related to response time, satisfaction scores, etc.

    • Requirements :

  • Proficient in Mandarin and English (spoken & written)
  • Fresh graduates encouraged – especially those from Science, IT, or Chemistry backgrounds
  • Problem-solving mindset and able to remain calm under pressure
  • Detail-oriented and committed to continuous learning

    • Job Types : Full-time, Contract

    Contract length : 26 months

    Benefits :

  • Health insurance
  • Transportation allowance
  • Night shift allowance :
  • Day shift allowance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
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    Support • Cyberjaya, Selangor, Malaysia