Credit Bust Out Specialist

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Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities

• Perform thorough analysis of accounts to determine risk and make appropriate recommendations for immediate actioning / decisioning
• Monitor and track progress on actioning of high-risk accounts, potential bust outs review
• Effective use of support / info codes to identify high risk accounts and enable the system to pick up identified accounts
• Manage interactions with customers which include probing, understanding and negotiating
• Maintain high level of customer service when interacting with customers
• Work closely with all teams in American Express in identifying and reducing risk on delinquent / high risk accounts, potential CBOs
• Identify chargeback opportunities on bust outs, potential CBOs
• Ensure all possibilities of recurrence eliminated by identifying, actioning and decisioning all links on both card and merchant
• Interact with Fraud Risk Management on an on-going basis in working supplied linkage reports in a timely, accurate and responsible manner
• Strict adherence to compliance and relevant laws applicable to the market

Qualifications

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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