Airlines Representative

Work Location : Kuala Lumpur International Airport (KLIA) or Penang International Airport (PEN). We welcome applicants from Kuala Lumpur or Penang. When submitting your application, please indicate your preferred location (KLIA or PEN).

Job Responsibilities

• Supervise and monitor overall processing at check-in counters and boarding gate departures (ability to liaise with ground handling agents, immigration, customs, health and airport security is a must).
• Ensure smooth handling and safety of aircraft arrivals and departures (monitoring required with immediate reporting to the airline in case of emergency).
• Handle passenger complaints (must be IT savvy, with knowledge of email etiquette and timely replies).
• Complete daily and monthly reports (Excel and Microsoft Office knowledge required for submissions to Head Office).
• Ability to converse in Mandarin / English / Malay is preferred, given the large number of Chinese tourists on our airline.
• Candidates should possess a valid local driving license and passport for travel to Head Office, where comprehensive training is provided.
• Prior working experience with airlines will be an added advantage.

Qualifications

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