Executive Customer Service - Airline Ticketing & Reservations

Scicom (MSC) BerhadKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Executive Customer Service - Airline Ticketing & Reservations : The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Responsibilities

Manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Qualifications

SPM / STPM / Diploma / Degree in any discipline

Excellent command of spoken and written English and Bahasa Malaysia

Experience in ticketing and customer service in the travel industry will be an added advantage

Possess initiative, able to work independently and as a team

Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

Package

Attractive Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.

Attendance Allowance : can earn up to RM900 per month upon confirmation only

5% of Performance Related Bonus on a quarterly basis upon confirmation only

Contact Centre Operating Hours : 24 / 7

Work days / Hours : 5 day week, shift based; off days based on roster

15 days Annual Leave / 14 days Medical Leave

Medical and hospitalization insurance coverage

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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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