Customer Service Executive (1- Year Contract)

Customer Service Executive (1- Year Contract)

We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

Responsibilities :

• Support Outdoor sales team on quotation generation, set up appointments with potential customers.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
• Identify risks associated with different approaches of business process change in order fulfilment processes.
• Implement business process improvement solutions to achieve effectiveness in customer service operations.
• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
• Resolve customer complaints by being the focal person in driving for solutions.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies / issues to Reporting Manager when necessary.
• Ensure internal and external customers are serviced promptly, respectfully and accurately.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
• Support Reporting Manager and management on monthly report submission preparation.

Requirements :

Why Join Us?

At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we’re always on the lookout for visionary minds to shape the future alongside us.

Ready to make an impact? Join us and shape a future where your ideas matter!

#J-18808-Ljbffr