Branch Operations Supervisor

Branch Operations Supervisor

Flash Express WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Flash Express is an integrated E-Commerce logistics service provider and delivery platform under the Thailand-based Flash Group, covering Thailand, the Philippines, and Malaysia. Known for its next-day delivery and nationwide coverage, it utilizes advanced technology, state-of-the-art facilities, and a team of skilled logistics experts to ensure secure, swift parcel handling. Flash Express recently raised $150 million in Series D+ and E funding, making it Thailand's first Unicorn startup just three years into its operations. With a vision of becoming a global leader in E-Commerce logistics, Flash Express is committed to providing customers with fast, reliable, and innovative delivery services.

Role Description

1) Manage parcel and cash processing, disbursement, and day-to-day routing with accuracy and efficiency to reduce loss.

2) Oversee transportation / distribution routes and resolve transport issues for maximum efficiency.

3) Communicate with customers and related parties to provide advice and solve parcel delivery problems.

4) Ensure customer information is accurate according to standards.

5) Check daily / weekly / monthly records and reports to identify and quickly resolve delivery issues.

6) Analyze problems and performance to propose efficiency improvements.

7) Ensure operational resources are adequate for smooth employee workflow.

8) Handle daily earnings summary and financial system checks for branch performance.

9) Supervise employee scheduling and support resource needs for productivity.

• Minimum 1 year experience in logistics or equivalent
• This position is open to Malaysia citizens only
• Proficiency in Supervisory Skills and Operations Management
• Strong Communication and Customer Service skills
• Excellent problem-solving and organizational skills
• Ability to work independently and lead a team effectively
• Experience in the logistics or E-Commerce industry is an advantage

Location : Masjid Jamek, PJ Old Town & Wangsa Maju

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Finance and Sales

Industries : Truck Transportation

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