Network Engineer (L2)

Network Engineer (L2) at NTT DATA Asia Pacific

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Network Engineer (L2) is a developing engineering role, responsible for providing professional second‑line remote and / or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre‑emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low‑complexity incidents, conducting routine, repetitive tasks, and following standard practices and procedures.

Primary Responsibilities

• Deploy, configure, maintain and troubleshoot enterprise network infrastructure including Cisco routers and switches (core, aggregation, access) and Cisco Prime and ISE.
• Implement and support wireless LAN solutions using Cisco and Aruba hardware (controllers, access points, ClearPass or equivalent).
• Provide operational support for LAN / WAN / WLAN environments : routing protocols (OSPF, BGP, EIGRP), switching (VLAN, STP / RSTP / MST), network access controls (802.1X, RADIUS / TACACS), NAT, VPN, QoS, etc.
• Work on network documentation : diagrams (HLD / LLD), run books, change records, operational procedures.
• Collaborate with solution, architecture and project teams to plan network upgrades, technology refreshes, migrations and expansions.
• Provide onsite or remote support as required; may include after‑hours support or travel to branch / off‑site locations.
• Ensure adherence to standard processes (change management, incident management, problem management) and collaborate with security / compliance teams for network hardening.

Required Qualifications & Skills

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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