Customer Excellence Executive

Customer Excellence Executive – Job Description

Key Responsibilities :

• Manage and respond to customer inquiries from Export customers in a timely and professional manner.
• Process customer orders accurately and ensure smooth and timely order fulfillment.
• Notify customers about shipment schedules and ensure all related documents are delivered on time and in line with customer expectations.
• Coordinate with logistics and distribution teams to arrange deliveries according to customer requirements.
• Monitor and manage customer accounts receivable, track outstanding balances, and follow up on overdue payments.
• Collaborate closely with the Product Manager to understand customer needs and ensure product and service alignment.
• Analyze customer and sales data, generate reports, and provide insights to support business decisions.
• Serve as a key communication point between customers and internal departments to ensure smooth operations and timely issue resolution.
• Work cross-functionally with Sales, Supply Chain, Import, Distribution, and Logistics teams to ensure end-to-end customer satisfaction.
• Support continuous improvement initiatives to enhance the customer experience and optimize internal processes.

Qualifications :

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