Gather and analyze business requirements from internal stakeholders (product, operations, compliance, tech) and external partners (merchants, vendors, PayNet).
Document current payment flows and design future‑state processes, focusing on customer experience, efficiency, compliance, etc.
Collaborate with Product, Technology, Operations stakeholders to develop user stories, acceptance criteria, wireframes and conduct backlog grooming.
Conduct gap analysis and process mapping to optimize onboarding, transaction flows, and reconciliation for RHB Pay.
Translate merchant and payer needs into actionable product or system requirements.
Support UAT planning, testing, and business signoffs, ensuring smooth implementation of payment gateway modules and enhancements.
Provide inputs on regulatory and risk considerations, especially in relation to merchant onboarding, fraud, BNM guidelines, and PayNet operational procedures.
Assist in preparing presentations and documentation for internal approvals (TOM, onboarding flows, pricing, governance).
Help prepare training material and conduct knowledge transfer sessions to Implementation, Operations and Sales teams.
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Senior Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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