People Engagement Expert

Job Description
Location: Selangor, Malaysia #LI-Hybrid
About this role: The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

Key Responsibilities:
•Provide rapid, high quality and accurate response/support to all P&O related queries.
•Take ownership for queries and be responsible for case opening and closing (end to end); serve as the first and final point of contact for the customer.
•Guide and act as a consulting partner for P&O processes and systems related queries.
•Offer guidance and points of contact to customer on queries beyond P&O scope.
•Maintain active communication with customer through designated channels.
•Contribute to enhancement of work instructions based on QA findings and process modifications.
•Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
•Active role in P&O initiatives and ownership of individual assigned tasks.
•Escalates timely to the appropriate point of contact (i.e. vendor / Manager) and monitor resolution status.
•Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
•Provides support for transformation and technology initiatives.