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People Engagement Expert

People Engagement Expert

NovartisPetaling Jaya , Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Description

Location : Selangor, Malaysia #LI-Hybrid

About this role : The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

Key Responsibilities :

  • Provide rapid, high quality and accurate response / support to all P&O related queries.
  • Take ownership for queries and be responsible for case opening and closing (end to end); serve as the first and final point of contact for the customer.
  • Guide and act as a consulting partner for P&O processes and systems related queries.
  • Offer guidance and points of contact to customer on queries beyond P&O scope.
  • Maintain active communication with customer through designated channels.
  • Contribute to enhancement of work instructions based on QA findings and process modifications.
  • Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
  • Active role in P&O initiatives and ownership of individual assigned tasks.
  • Escalates timely to the appropriate point of contact (i.e. vendor / Manager) and monitor resolution status.
  • Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
  • Provides support for transformation and technology initiatives.
Buat amaran kerja untuk carian ini

Engagement • Petaling Jaya , Malaysia