People Engagement Expert

Job Description

Location : Selangor, Malaysia #LI-Hybrid

About this role : The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

Key Responsibilities :

• Provide rapid, high quality and accurate response / support to all P&O related queries.
• Take ownership for queries and be responsible for case opening and closing (end to end); serve as the first and final point of contact for the customer.
• Guide and act as a consulting partner for P&O processes and systems related queries.
• Offer guidance and points of contact to customer on queries beyond P&O scope.
• Maintain active communication with customer through designated channels.
• Contribute to enhancement of work instructions based on QA findings and process modifications.
• Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
• Active role in P&O initiatives and ownership of individual assigned tasks.
• Escalates timely to the appropriate point of contact (i.e. vendor / Manager) and monitor resolution status.
• Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
• Provides support for transformation and technology initiatives.