Technical Operations Manager
Upscale Sdn BhdSelangorMalaysia, Selangor, Malaysia2 days ago
Job description5-8 years of experience in technical operations / service management, preferably in POS, AIDC, or IT distribution. Diploma / Degree in Engineering, IT, or related field. Strong leadership, vendor management, and problem-solving skills. Familiarity with vendor RMA processes and B2B SLA standards.
Responsibilities
- Oversee RMA, helpdesk, and service operations ensuring SLA compliance.
- Communicate directly with suppliers / vendors on RMA claims, escalations, and warranty parts.
- Manage outsourced service centers and vendor coordination.
- Lead and supervise engineers and helpdesk staff.
- Report performance and escalations to Head of Operations & Supply Chain.
Required Skills
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Technical Manager • SelangorMalaysia, Selangor, Malaysia
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