Delivery Lead

Delivery Lead

HSBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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The Opportunity

IWPB Global Transformation Delivery Lead plans, mobilises and directs projects of high complexity and scale from project definition to closure. They are responsible for the end‑to‑end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They support IWPB in delivering business outcomes through successful project / programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.

What You Will Do

Delivery Leads will often play a people / team management role within the projects / programmes they work on. As members of the IWPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources. Alongside project delivery responsibilities, the Delivery Lead may have a line responsibility for a pool of Transformation staff (Delivery Managers / Business Analyst / PMO) on people management, performance management, resource management and professional development.

Value Creation

• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
• Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework.
• Plans and analyses costs, tracks operating and capital spend, and reports to financial business case commitments.
• Oversees tracking of project risks, issues, dependencies and takes action to minimise impact.
• Influences and collaborates with stakeholder and business partners to drive the right project outcomes.
• Obtains sponsor and stakeholder buy‑in to plans, key commitments and changes against baseline as they arise.
• Obtains sponsor and stakeholder sign‑off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback.
• Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
• Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation.
• Manages the business sponsor, working with them to ensure project deliverables are met.
• Plans and manages the implementation of the change, ensuring business benefits are realised and that the transition from current state to target state is smooth.
• Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
• Sets the pace and operating rhythm, driving a culture of achievement and identifies and removes barriers to project success.
• Promotes pace and energy within the team and leads by example.

Operational Performance

Capability and People Development

Qualifications

What you will need to succeed in the role.

Knowledge

Experience

Capabilities

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

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