I2C Analyst

Danone Business Services Sdn. Bhd. – Petaling

Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO) , and India-South East Asia (ISEA) . Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

The incumbent will manage invoicing within the Invoice-To-Cash (I2C) scope

Point of contact for all invoicing services, including issuance of billing, performing adjustments, resolving discrepancies and disputes in accordance with policy.

Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.

Understand and ensure that the correct GST / VAT / Service Tax is applied on revenue and invoices.

Ensure timely processing and clearing of customer payments, matching them accurately against invoices.

Perform regular and proactive dunning activities for overdue invoices.

Follow up with customers to ensure prompt resolution and payment of outstanding balances.

Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).

If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.

Manage solvency checks and monitor customer credit limits.

Perform credit review and order release activities in accordance with internal credit policy.

Handle customer invoice processing and outgoing payments related to TTM.

Process AP / AR reclassifications as needed for trade settlement (TS).

Support all month-end closing activities and reports, ensuring accuracy and completeness.

Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.

Support any other tasks assigned by the manager.

Support other team members in achieving team and individual goals ensuring that high level of customer service is maintained.

Requirements :

Understanding of Invoice-to-Cash (I2C) processes, workflows, and data management.

Knowledge of accounts receivable accounting principles and financial reconciliation. Experience in SAP, MS Office tools, especially Excel, Word, and PowerPoint.

University / College degree in Accounting, Finance, or a related field.

Proficiency in both English is mandatory .

Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.

Good team player with a spirit of cooperation and mutual support with team members

Fast learner, adaptable, and committed to excellence in task execution.

Able to travel to work in different working locations, between warehouse at Shah Alam and office at Mid Valley

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