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Lead Gen Executive - Work From Home
Agensi Pekerjaan JobScoper Sdn. Bhd.Muar, Johor, Malaysia6 days ago
Job descriptionFresh graduates are encouraged to apply. Bachelorâs Degree, Diploma, or equivalent in any discipline. B2 level English proficiency (reading, writing, speaking, and listening). Or minimum 6 months experience in customer support (any industry). Call centre experience is not mandatory, but will be an advantage. 3+ years sales experience in a consultative selling role preferred. Strong B2B consultative sales experience, with relationship-building skills and CRM system usage. Strong ability to transition support calls into sales opportunities. Tech-savvy, with interest in client products and platform features. Minimum typing speed of 40 WPM with 90% accuracy. Basic understanding of HTML and Java is a plus. Must be able to speak, read, and write the required language to support assigned markets. EPF / SOCSO / EIS Annual Leave Medical Leave 5 Working Days Work From Home Nearby Public Transport
Responsibilities
- Handle inbound calls while demonstrating professional sales and customer service behaviors.
- Use a consultative approach to uncover customer needs and recommend suitable solutions.
- Offer resolutions within the scope of support (SOS) or guide customers to third-party / paid solutions when necessary.
- Troubleshoot client products to achieve first-call resolution.
- Consistently meet and exceed key metrics such as : First Call Resolution (FCR), Conversion Rates, Net Promoter Score (NPS), New Sales Targets
- Build and maintain strong customer relationships by providing a stellar customer experience.
- Thrive in a fast-paced, high-volume environment, with strong multitasking and prioritization skills.
Qualifications
Benefits
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Executive • Muar, Johor, Malaysia
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