Call Centre Agent (Travel Service)

Job Overview

This role involves handling both inbound and outbound customer / client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

Manage and resolve customer complaints or issues efficiently.

Accurately record customer interactions and update relevant systems.

Ensure high-quality service standards and maintain customer satisfaction.

Requirements

Must be comfortable working in a shift-based schedule .

Strong communication skills, problem-solving ability, and customer-first mindset.