Digital Marketing and commerce Delivery Lead, Senior Manager
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionBachelor's degree in business administration, marketing, or related field; Master's degree preferred. 15+ years of experience in digital marketing, e-commerce, or related fields, with at least 5+ years in leadership. Deep understanding of the Southeast Asian market, particularly language-specific markets, with a proven track record of success in driving business growth. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders. Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives. Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making. Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Proficiency in digital marketing platforms and tools with a strong understanding of paid search, display advertising, social media advertising, and remarketing strategies. Experience with search engine optimization (SEO) techniques and best practices to improve website visibility and organic search rankings. Knowledge of web analytics tools, such as Google Analytics, Adobe Analytics, or similar, to track and analyze website performance, user behavior, and conversion metrics. Familiarity with e-commerce platforms and technologies, including content management systems (CMS), customer relationship management (CRM) systems, and e-commerce analytics tools. Understanding email marketing automation platforms such as Mailchimp, HubSpot, or Marketo, and proficiency in developing email marketing campaigns, segmentation strategies, and performance analysis. Ability to leverage data-driven insights and audience targeting strategies to optimize digital marketing campaigns, increase ROI, and drive revenue growth. Experience with AI-powered marketing tools and technologies, including chatbots, predictive analytics, personalized recommendations, and dynamic content optimization. Knowledge of natural language processing (NLP) and machine learning (ML) algorithms to analyze customer feedback, sentiment, and intent and drive personalized marketing strategies. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools such as Asana, Trello, or Jira for task management and collaboration.
Overview
Digital Marketing and commerce Delivery Lead, Senior Manager. We seek a highly skilled and experienced Service Delivery Senior Manager to oversee the project delivery to our client including brand management, content creation, consumer insight, CRM, paid media and e-commerce operations. The ideal candidate will have rich experience in digital marketing and commerce with proven business results and leadership abilities.
Responsibilities
- Client Management : Serve as the primary point of contact for key client in the APAC region, understanding their unique business objectives and requirements and providing strategic guidance and solutions to drive growth and success.
- Service Delivery : Oversee the end-to-end delivery of digital marketing and commerce services, ensuring high-quality execution, timely delivery, and adherence to service level agreements (SLAs) across all client projects.
- Team Leadership : Lead and mentor a team of service delivery professionals, including project managers, digital marketers, and commerce specialists, fostering a culture of collaboration, innovation, and excellence.
- Strategic Planning : Develop and implement strategic initiatives to expand our presence and offerings in language-specific markets within SEA, identifying new opportunities for growth and optimization.
- Performance Management : Monitor and analyze key performance indicators (KPIs) to track service delivery effectiveness, identify areas for improvement, and drive continuous optimization and innovation.
- Stakeholder Engagement : Build strong relationships with internal stakeholders, including sales, marketing, product, and technology teams, to align service delivery strategies with overall business objectives and priorities.
- Market Research : Stay informed about industry trends, market dynamics, and competitive landscape in the SEA region, providing insights and recommendations to inform strategic decision-making.
- Financial Management : Manage cost allocation and resource planning for service delivery operations in the SEA region, ensuring efficient resource utilization and cost-effectiveness.
- Quality Assurance : Implement quality assurance processes and best practices to maintain high service delivery standards and exceed client expectations.
Qualifications
Technical Skills
#J-18808-Ljbffr
Create a job alert for this search
Digital Marketing • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Commerce & Digital Marketing Lead / Manager.With a strong offline business presence, the company is now ready to rebuild its.
Rebuild and expand the company's e-commerce presence across Shopee, Lazad...Show moreLast updated: 11 days ago
%20Sdn.%20Bhd.)
%20Sdn%20Bhd)
)
- Promoted
Senior Digital Marketer
Infinity Cosmic Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia You might like this job because you'll work with a passionate team, driving growth in Malaysia and Singapore's pet care market!.
We are looking for a results-driven.If you’re data-savvy, creative, a...Show moreLast updated: 30+ days ago
- Promoted
MY-Business Development Lead (B2B SaaS)
Intrepid AsiaKuala Lumpur, Kuala Lumpur, Malaysia Intrepid Asia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Business Development Lead (B2B SaaS).
Intrepid Asia Kuala Lumpur, Federal Territory of K...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce & Digital Marketing Lead
FastLane Capital LimitedKajang Municipal Council, Selangor, Malaysia Commerce & Digital Marketing Lead / Manager.With a strong offline business presence, the company is now ready to rebuild its.
Rebuild and expand the company's e-commerce presence across Shopee, Lazad...Show moreLast updated: 6 days ago
E-Commerce & Digital Marketing Lead
FastLaneRecruitKajang, Selangor, MalaysiaQuick Apply
- Promoted
Senior Manager-Business Development
House ShippingSelangorMalaysia, Selangor, Malaysia House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies.House of Shipping’s commitment to their customers begins with developing an understanding of...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager / Manager, Product Marketing (Consumer Electronics)
Samsung Electronics PerúKuala Lumpur, Kuala Lumpur, Malaysia Position Summary • •The DA Product Marketing Manager plays a critical role in managing the product lifecycle, launching new products, analysing market trends, and driving consumer engagement.They wor...Show moreLast updated: 10 days ago
- Promoted
T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY
Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia Select how often (in days) to receive an alert : .T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY.
Service Line / Portfolios : Enterprise Technology & Perfor...Show moreLast updated: 30+ days ago
- Promoted
Markets & Business Development, Manager / Senior Manager
Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Press Tab to Move to Skip to Content Link.Other locations : Primary Location Only.Join our Core Business Services (CBS) team and you will help support important business enablement functions that ke...Show moreLast updated: 30+ days ago
- Promoted
Assistant Section Manager Digital Commerce & Development & Innovative- IT Department
Popular Book Co. (Malaysia) Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Assistant Section Manager Digital Commerce & Development & Innovative- IT Department at Popular Book Co.Assistant Section Manager Digital Commerce & Development & Innovative- IT Department.Articula...Show moreLast updated: 17 days ago
- Promoted
Senior Manager / Manager, Product Marketing (Consumer Electronics)
Samsung Electronics (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager / Manager, Product Marketing (Consumer Electronics).The DA Product Marketing Manager plays a critical role in managing the product lifecycle, launching new products, analysing market t...Show moreLast updated: 4 days ago
- Promoted
Delivery Lead Manager (Trust and Safety)
Accenture Southeast AsiaPetaling Jaya, Selangor, Malaysia Delivery Lead Manager (Trust and Safety) – Accenture Southeast Asia.Delivery Lead Manager (Trust and Safety).We seek a highly skilled and experienced Delivery Manager to support Trust and Safety of...Show moreLast updated: 30+ days ago
- Promoted
Digital & Btand Activation Lead
WD-40 Company (UK)SelangorMalaysia, Selangor, Malaysia The Digital & Brand Activation Lead partners with coach to lead digital marketing strategies for 3- and 5-year brand plans, working with sales and MDs.
Develops and monitors 12-month digital marketi...Show moreLast updated: 30+ days ago
- Promoted
Senior E-commerce Marketing Manager (SEA)
Nova Brands Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Southeast Asia, trusted by over.From our #1 best-selling orthopedic pillow to bamboo bedding and bath essentials, we create products that transform how people rest, recharge, and live.And we’re jus...Show moreLast updated: 4 days ago
- Promoted
Senior Manager / Manager, Product Marketing (Consumer Electronics)
Samsung Electronics AmericaKuala Lumpur, Kuala Lumpur, Malaysia The DA Product Marketing Manager plays a critical role in managing the product lifecycle, launching new products, analysing market trends, and driving consumer engagement.They work closely with sal...Show moreLast updated: 7 days ago
- Promoted
Senior Manager / Manager, Product Marketing (Consumer Electronics)
Samsung Southeast Asia & OceaniaKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager / Manager, Product Marketing (Consumer Electronics).The DA Product Marketing Manager plays a critical role in managing the product lifecycle, launching new products, analysing market t...Show moreLast updated: 7 days ago
- Promoted
Growth & Digital Marketing Manager
PortcastKuala Lumpur, Kuala Lumpur, Malaysia Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable.
We are a predictive analytics company that offers a fast-paced...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Manager – Content and Knowledge Management Lead
Prudential Services AsiaKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager – Content and Knowledge Management Lead.Senior Manager – Content and Knowledge Management Lead.Prudential’s purpose is to be partners for every life and protectors for every future.O...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Senior Manager, Growth Marketing
2XKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager, Growth Marketing.Location : Federal Territory of Kuala Lumpur, Malaysia.The Senior Manager, Performance Marketing leads the strategy, innovation, and execution of high impact digital...Show moreLast updated: less than 1 hour ago