Process Excellence Execution Specialist(Malaysia, India)

Overview

Process Excellence Execution Specialist (Malaysia, India) at Standard Chartered. The Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Execution Specialist to participate in project delivery, focusing on PE activities and deliverables. Provide support during the initiation and design / analysis of a process-related initiative, working with stakeholders and subject matter experts to identify pain points and challenges in the current state and design future state to transform and reinvent processes to drive value for clients, colleagues and shareholders. This role supports standardisation, simplification, and digitisation across the bank and contributes to process optimisation (waste elimination, process simplification, digitisation and automation).

Responsibilities

• Deploy standard PE capabilities, supplemented with advanced techniques where necessary (e.g., Voice of the Customer, Lean Six Sigma) to assess current state, identify pain points from client and colleague perspectives, and design future state.
• Define key metrics to compare process performance (baseline as-is vs. 1–2 years vs. North Star) from the perspective of clients, colleagues, risk & control, effectiveness and efficiency.
• Lead current and future state design for processes in-scope and drive a culture of transformation using the standard PE playbook, methodologies, templates and tools.
• Collaborate with BU / Function stakeholders, SMEs and project teams to conduct detailed analyses leveraging transformation levers (e.g., demand elimination, process simplification / automation, org design / location) and articulate outcomes using standard performance metrics.
• Influence and inspire colleagues to drive transformation, continuous improvement, and SCB transformation capabilities; act as an agent of change.
• Champion the Group’s values, lead through example, and establish an appropriate culture and expectations for the team and partners.
• Support change in mindset toward process excellence, client / colleague centricity, agility and accountability with standardized metrics; ensure ownership of outcomes across the Bank.
• Establish governance, transparency, tracking and communications around PE activities and deliverables.
• Identify, assess, monitor risks; support the development and implementation of controls and mitigation plans.
• Embed high standards of ethics and ensure regulatory and business conduct compliance with applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Qualifications

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities and each other. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. We value diversity and inclusion and celebrate unique talents.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Recruitment Assessments

Some roles use assessments to help assess suitability. If invited to take an assessment, this indicates progression in the recruitment process. Visit our careers website :

#J-18808-Ljbffr