Assistant Manager Technical Lead

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Manager, IT Infrastructure Operations role details and recruitment information

Overview

Join TDCX, a global BPO company known for its award-winning and fast-growing environment. This role focuses on designing, developing, and operating cloud-native infrastructure and related platforms to support scalable, secure, and reliable services.

What is your mission?

• Design, develop, and optimize cloud-native infrastructure on Google Cloud Platform (GCP), including Kubernetes (GKE) and Docker-based services
• Build secure and resilient infrastructure leveraging tools such as Cloudflare, Delinea, and Qualys
• Define and enhance CI / CD pipelines using GitLab, implementing release strategies like blue / green, canary, and automated rollback
• Promote Infrastructure as Code and automation-first practices across all environments
• Lead the implementation of observability tools including Prometheus, Grafana, Loki, and Cloud Logging to ensure system reliability
• Conduct performance and load testing using Grafana K6 to support scalability and resilience
• Drive incident response processes, including postmortems and root cause analysis, to continuously improve system reliability
• Integrate security practices into infrastructure and pipelines, including vulnerability scanning and secrets management
• Collaborate with security and compliance teams to support frameworks such as ISO 27001, ISO 27701, and SOC 2
• Enforce cloud security best practices across deployments and environments
• Other duties assigned by management related to the Quality Management System of TDCX

Who are we looking for?

Who is TDCX?

TDCX is a Singapore-based global BPO leader offering customer experience solutions, sales and digital marketing services, and content moderation across industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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Employment details

Note : This description reflects a general candidate profile and core responsibilities; it is not a promise of employment or a job offer.

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