Team Manager – Sales & Tech

Sutherland Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed.

Job Description

• Impact the business : Drive results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities : Attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others : Develop, train, and manage team members.
• Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high : Ensure motivational programs are in place and encourage frequent recognitions.
• Impact the bottom line : Produce solid and effective strategies based on data reports and analysis and / or keen observations.
• Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed : Relay important information in the form of timely and accurate reports.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

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