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Customer Support Executive - Airlines Industry

Two95 International Inc.Shah Alam, Selangor, Malaysia

30+ days ago

Job description

End to end airline operation - Work Environment - 24

Must have Fluency in spoken MANDARIN & ENGLISH.

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24 / 7 Shift Rotational :

3 shift – Morning, Afternoon, Midnight 8 hour per shift
5 days in a week from Monday to Sunday

Roles & Responsibilities :

Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

To be able to deal with customers and meet customer requirements

Personal style enablers

Should have a good standard of both Spoken and written English.

Needs to be a team player with a positive attitude.

Should be adaptable to change.

Needs to display confidence and the ability to sell a given product.

Extrovert with a customer service mind set

Benefits :

KPI Incentive (monthly)

Transport Allowance is provided

18 days of Annual Leave

Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

Dental Coverage @ RM500 per year

Rewards & Recognition (Awards & Gifts)

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Customer Support Executive • Shah Alam, Selangor, Malaysia

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