Associate - Information Technology

Job Overview

Associate – Information Technology supports IT operations, ensuring availability, security, and efficiency of systems, infrastructure, and applications.

Responsibilities

• Provide first-level technical support for end-users on hardware, software, and network issues.
• Troubleshoot and resolve IT incidents to minimize downtime and maintain logs of support requests.
• Assist in maintaining servers, network equipment, and IT infrastructure; perform routine monitoring and preventive maintenance.
• Support updates, upgrades, patches, and backup processes for system integrity.
• Maintain inventory of IT assets; liaise with vendors for procurement, maintenance, and warranty claims.
• Support IT security measures, monitor incidents, promote cybersecurity awareness.
• Support rollout of new systems, participate in testing, deployment, and post-implementation reviews.
• Conduct user training sessions; prepare reports on operations, metrics, and project progress.
• Assist in preparing technical documentation and procedural guidelines.
• Perform any other duties assigned by the supervisor or Head of Department.

Education and Requirements

Preferred Skills

Application Questions

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