Information Technology Support Engineer

Hytech is a leading fintech company specializing in cutting‑edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge‑sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Roles and Responsibilities

• Provide technical support and maintenance for desktops, laptops, Windows, macOS, printers, conference systems, firewall, internet, AP, Wi‑Fi, switches, CCTV, door access, e‑mail, anti‑virus, networks, security monitoring tools, etc.
• Set up new user accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access based on requests.
• Provide onboarding and offboarding processes (IT equipment, process and walkthrough) to improve end‑user experience.
• Identify computer or IT equipment needs, create and submit the budget, evaluate and select suppliers, and purchase orders.
• Manage IT assets : receiving, storing, tracking, disposal, and filing.
• Develop, enhance, and enforce company IT security policies and procedures.
• Assist in developing holistic security measures to protect in‑house and customer cloud hosting environments.
• Review organization regulatory / security compliance requirements and implement changes to close the gap.
• Perform routine server capacity status checks and system application log checks and configuration backups.
• Oversee user identity and access management, detect unauthorized access and permissions abused by authorized users.
• Plan and coordinate with the relevant department for infrastructure (network and Windows) periodic maintenance.
• Provide standby support after office hours and work on weekends during periodic maintenance.
• Responsible for new office setup (equipment and network setup) and performing preventive maintenance and calibration.
• Create user guidelines (SOP) for frequent problems occurred.
• Review and provide expertise on technical support‑related processes and documentation for continuous improvement.
• Provide oversight, coaching, and guidance to junior IT support.
• Perform ad‑hoc tasks assigned by the superior or head of department.

Benefits and Perks

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