Operations Lead

About EPOS

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.

As part of our expansion in Malaysia, we are looking for an Operations Lead to oversee our merchant onboarding, device deployment, and operational support processes. This role is critical in driving service excellence, ensuring smooth operations, and scaling our business effectively.

The Operations Lead will manage a team of Operations Executives and Technicians, overseeing end-to-end merchant deployment and support. This is a hands-on leadership role that requires strong operational oversight, process improvement capabilities, and stakeholder management to ensure EPOS delivers reliable, timely, and high-quality solutions to merchants.

Key Responsibilities

1. Operations & Deployment Leadership

• Lead and manage the operations team to ensure efficient merchant onboarding, POS configuration, and on-site installations.
• Oversee scheduling, resource planning, and deployment timelines to meet business and merchant needs.
• Ensure close collaboration with Sales and Technical teams for smooth handovers and a positive customer experience.

2. Service Excellence & Escalation Management

3. Process Optimization & Reporting

4. Team Management & Development

Requirements