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Branch Consultant /Financial Advisor- Idutywa
Branch Consultant /Financial Advisor- IdutywaSanlam • Butterworth, Penang, Malaysia
Branch Consultant / Financial Advisor- Idutywa

Branch Consultant / Financial Advisor- Idutywa

Sanlam • Butterworth, Penang, Malaysia
1 day ago
Job description

Branch Consultant / Financial Advisor - Idutywa

Join to apply for the Branch Consultant / Financial Advisor - Idutywa role at Sanlam.

2 days ago Be among the first 25 applicants.

Who are we?

Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and one of the top financial services providers in the South African entry-level and emerging middle market. SDM aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions such as funeral insurance, savings for education, life cover and personal accident plans.

PURPOSE OF THE ROLE

  • To promote Sanlam Retail Mass (SRM) products and increase market share.
  • Providing sound financial advice and a high level of client service in a branch context.
  • Creating opportunities for client optimisation and cross-selling of value-added services.

Key Responsibilities

  • Sales delivery
  • Gain and maintain an in-depth understanding of SRM product ranges.
  • Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
  • Continuously update and inform customers of new products, or changes in existing products. Manage, review and incorporate the implications of product changes on the customer’s portfolio accordingly.
  • Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
  • Conduct due diligence on clients to identify and flag risks.
  • Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.
  • In-branch client service and client retention
  • Send payment reminders, conduct follow-ups and remain in contact to address potential queries or provide support.

  • Manage and report on NTUs (clients Not Taken Up) by putting controls in place and taking corrective actions where required.
  • Manage persistency of client payments in favour of both the branch and the client.
  • Gain insight into client risk profiles to proactively identify where support will be required.
  • Consult with clients on alternative payment arrangements and ensure it is processed through and noted on the right platforms.

  • Responsible for in-branch servicing in line with client experience standards :
  • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.

  • Resolve various types of client queries in the branch as far as possible or escalates queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.
  • Quality, compliance and continuous development
  • Remain up to date with and continuously adhere to compliance and quality standards.

  • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
  • Identify risks and flag potentially fraudulent activities.
  • Keep and store relevant records of advice.
  • Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision-making.
  • Monthly planning and reporting
  • Responsible for reporting on activities daily, using relevant technology platforms.

  • Collate data on activities to deliver on weekly and monthly reporting deadlines.
  • Perform any ad-hoc requirements as requested by the retail branch manager.
  • Qualifications

  • Matric (Grade 12)
  • RE5 advantageous
  • FAIS Compliant (Wealth Management) as per DOFA requirements.
  • Class of Business training (to be completed within 12-months of employment)
  • Knowledge

  • Client service.
  • Sales and cross-selling tactics and strategies (client optimisation).
  • Knowledge on the insurance landscape including regulatory requirements and guidelines for selling and providing advice would be ideal.
  • Knowledge on insurance products would be advantageous.
  • Experience

  • 1-year experience in a sales or marketing capacity.
  • Experience within insurance branches an advantage.
  • Skills and Competencies

  • Persistently focused on achieving targets
  • Analysing information
  • Technologically orientated
  • Selling and influencing skills
  • Critical thinking skills
  • Strong communicator (verbally and in writing)
  • Strong customer service orientation
  • Organising skills
  • Adaptable and open to learning
  • Personal Attributes

  • Business insight - Contributing independently
  • Decision quality - Contributing independently
  • Builds effective teams - Contributing independently
  • Plans and aligns - Contributing independently
  • Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, personal development and achieving great things. We pride ourselves in helping our employees realise their worth. Through its five business clusters—Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office—the group provides many opportunities for growth and development.

    Core Competencies

  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Drives results - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently
  • Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive and equitable workplace in South Africa. The Group's Employment Equity plan and targets are considered as part of the selection process.

    Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Finance and Sales

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    Financial Advisor • Butterworth, Penang, Malaysia

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