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Retail Operations Director
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionFull accountability for the brand's Profit & Loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans. Oversee all retail operations across stores and e-commerce, ensuring consistency in execution, service excellence, compliance with SOPs, and operational efficiency. Define and execute brand and business strategies, identifying growth opportunities, market expansion potential, and initiatives to strengthen brand equity and customer experience. Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimizing inventory levels, stock turnover, and supporting seasonal campaigns. Lead, mentor, and inspire retail and operations teams to achieve business goals, cultivating a high-performance culture and driving talent development. Collaborate closely with cross-functional departments including marketing, finance, HR, and supply chain to ensure seamless execution of strategies. Champion customer experience excellence, ensuring service standards reflect the brand's values and consistently drive loyalty and satisfaction. Build and maintain strong relationships with business partners, landlords, suppliers, and stakeholders while serving as the brand's key operational representative.
The Successful Applicant
- Bachelor's degree in Business, Retail Management, or related field; MBA preferred.
- Minimum 15 years of progressive retail experience with at least 5 years in a senior leadership role.
- Proven track record in P&L ownership with strong commercial acumen and financial management skills.
- Deep understanding of retail operations, merchandising, and customer experience best practices.
- Strong leadership and communication skills with ability to influence at all levels.
- Strategic thinker with hands-on execution capability in fast-paced environments.
- High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations.
- Exciting career growth and leadership role in an established retail brand.
- A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized.
What's on Offer
ContactEve KhorQuote job refJN- Phone number #J-18808-Ljbffr
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Director Operation • Kuala Lumpur, Kuala Lumpur, Malaysia
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