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E-Commerce Manager

E-Commerce Manager

Publicis Groupe MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Overview

Join to apply for the E-Commerce Manager role at Publicis Groupe Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Develop the strategy for and execute all local ecommerce acquisition efforts including :

Facebook, TikTok, Shopee, Lazada

  • Affiliates
  • Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.)
  • Manage day-to-day workflow and setup for projects and campaigns across platforms
  • Regularly provide analysis on performance against forecasts and make adjustments as necessary to fulfil the set objectives
  • Serve clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
  • Spearhead account management to ensure alignment with clients
  • Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met
  • Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
  • Innovate to improve performance, growth and profitability across eCommerce channels
  • Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
  • Share best practices with peers within the group
  • Accountability and full ownership for campaign performance and aligned KPIs
  • Training and mentoring executives to take up implementations across platforms
  • Analyze sales-related data to predict future sales and stock requirements
  • Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends
  • Build relationships with retail store key account management teams and initiate top ups every month
  • Ownership of billing and top up related conversations with clients and marketplaces
  • Maintaining weekly and monthly reports diligently and sharing with clients with insights on time
  • Working closely with division and account leads for preparing QBRs and Monthly Review Decks
  • QC of work performed by the team to ensure error-free work is delivered
  • Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross-sell and up-sell opportunities
  • Establishing clear communication between teams on account for cross-learning and sharing of knowledge
  • Qualifications

  • BA / BS or equivalent working experience
  • 4+ years’ experience in eCommerce
  • Strong experience with performance marketing and online acquisition tools and networks
  • Entrepreneurial mindset and willing to get hands dirty
  • Acute analytical skills and a data-driven mentality - you know the relevant KPIs and how to work with them
  • Excellent time management and organisation skills, comfortable in meeting tight deadlines
  • Strong leadership abilities and track-record of hitting targets
  • Previous experience working in a start-up or dynamic high-growth company a plus
  • Additional Information

  • Our employee benefits package comprises the following :
  • Generous leave entitlements, including birthday leave, rest day and family care leave
  • Office closure for World Mental Health Day
  • Additional company closure for all 4 major festive celebrations
  • Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care
  • Life and personal accident insurance and group hospitalization and surgery
  • A hybrid working schedule with Friday disconnects
  • Rest Relax & Recharge - office closure last week of December every year
  • Phone allowance
  • Employment details

  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industry : Advertising Services
  • Referrals increase your chances of interviewing at Publicis Groupe Malaysia by 2x

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    Manager • Kuala Lumpur, Kuala Lumpur, Malaysia