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Service Desk Analyst
CTC GLOBAL SDN BHDCyberjaya, Selangor, Malaysia2 days ago
Job descriptionRecording user information, verify and update in the helpdesk system Documenting problems – log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem Prioritize problems – assigning problems to the proper category in the helpdesk system Routing / escalating calls to appropriate level 2 resolving group as per defined escalation process Monitor, update and close calls Experience in Call System HP Service module Experience in First Level support Wintel desktop MS Office and Outlook
Requirements
- Candidate to possess at least a Diploma or Bachelor’s Degree in Computer Science / Information Technology or equivalent
- Working knowledge in Window Operating Systems, Mcafee, PC hardware
- Good interpersonal, communications and written skills; professional e-mail and telephone conduct. Fluent in English, both written and spoken
- Ability to work under pressure and be highly pro-active in prioritizing issues and tasks
- Ability to work across organizational boundaries in a professional manner
- Attendance adherence is essential for this role
- Applicants must be willing to work in Cyberjaya or Petaling Jaya
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Service Desk Analyst • Cyberjaya, Selangor, Malaysia
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