Senior IT Support Specialist (End User Technology)
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Company Description MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle‑office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
Job Description Reporting to the End User Technology Lead, as a Senior End User Technology Analyst you will :
- On‑site office support – Attendance required Mon‑Fri (8 : 30 am start) with shift rotation
- Troubleshoot and support End User related issues
- Provide first‑line support for laptops, PCs, printers, Office 365, Active Directory, networking and ticketing
- Provide executive support to senior management and be the point of contact on‑site for all IT‑related matters
IT Services And Support Activities
Troubleshoot and support End User related issuesPick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotelyThoroughly document all troubleshooting steps and create knowledge‑base articles of resolutionsPrioritize issues and work with Support Team Leads, Application Managers, IT Operations, vendors, and other teams to resolve issues, minimizing escalationsEscalate high‑priority issues to Support Team Leads and senior managementAssist with onboarding and off‑boarding new starters, including preparing equipment and account creation or removal in supported applicationsPerform health checks and monitor automated system and application alerts, resolving issues where possibleQualifications
A diploma / degree in an appropriate IT disciplineSolid technical knowledge in Windows (10, 11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and monitoring toolsExperience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNowProven experience in technical support activities for laptops, desktops, smartphones, telephony, and networkingWorking knowledge of ITIL processesDesired
Certifications in MCSE, Microsoft 365 / Azure, AWS, CCNA, and role‑based certificationsITIL CertificationExperience in AWS Cloud platformAdditional Information At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables flexibility to thrive from wherever our employees work, while staying connected to their teams and our culture. We provide a competitive compensation package that includes base salary, group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays, and assistance toward gym memberships.
Thank you to all candidates for applying; only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
MUFG is an equal opportunity employer.
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