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AFTER-SALES SERVICE OPERATIONS EXECUTIVE
Acson Malaysia Sales & Service Sdn BhdPetaling Jaya, Selangor, Malaysia1 day ago
Job descriptionEnsure resource allocation and job sequencing are managed for maximum efficiency. Operations Monitoring & SLA Compliance Escalate delays or bottlenecks to management and resolve issues proactively. Update system with real-time job status (completed, pending, rescheduled). Serve as the main contact for customers on scheduling and job updates. Coordinate with installers to confirm job progress and completion. System & Reporting Generate daily / weekly operational reports on job status, SLA compliance, and warranty cases. Bachelor's Degree in Business Administration or any related field At least 1–2 years of experience in after-sales service (coordination, scheduling, or operations support) Strong organizational skills and attention to detail Good communication and problem-solving abilities Proficient in Microsoft Office and system-based reporting Attractive Remuneration : Competitive salary and bonuses, based on experience and qualifications. Comprehensive Benefits : A range of fringe benefits including miscellaneous allowances, medical, dental, optical coverage, loan interest rate subsidies, insurance, and more. Staff Purchase Discounts : Enjoy discounts on our products for you and your family. Professional Development : Access to professional sales, product and soft skill trainings to enhance your skills and knowledge. Career Exposure : Opportunities to engage with a diverse range of clients and develop your operational knowledge and industry expertise
AFTER-SALES SERVICE OPERATIONS EXECUTIVE
About the role
We are looking for a proactive and detail-oriented After-Sales Service Operations Executive to join our Service Business team. This role is key to ensuring smooth coordination between customers and installers, delivering excellent service within the agreed standards for air-conditioner purchases.
Responsibilities
- Job Scheduling & Coordination
Monitor daily job assignments and adjust schedules for urgent or delayed tasks.
Track job orders to ensure timely completion within Service Level Agreement (SLA).
Maintain up-to-date records of job activities in the system.
Who we're looking for
What We Offer
At Acson Malaysia Sales & Service Sdn Bhd, we are committed to providing a rewarding and fulfilling work experience for our employees. We offer :
About us
Acson Malaysia is a home-grown air conditioning company that has been established since 1984 with a rich history spanning over 40 years, we have established a reputation for delivering innovative and high-quality products and services to our clients. We offer services such as cooling solutions for public, private & government sectors, and products in air conditioning system such as drainage pumps, air curtain, control system and duct accessories. Our commitment to excellence, customer satisfaction, and continuous improvement has earned us a prominent position in the industry. We are also a subsidiary of Daikin Group. In Acson Malaysia, teamwork, passion, energy and drive are common traits. Every employee is valuable, and continuing improvement helps our employees grow personally and professionally. We are always there when you need any service & support, as our tagline "We Care, We Share". Join us for a challenging, dynamic, and rewarding career in the HVAC engineering industry. Apply now to become our next Project Sales Engineer!
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Operation Executive • Petaling Jaya, Selangor, Malaysia
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