Assistant Outlet Manager - Chynna Restaurant

Assistant Outlet Manager – Chynna Restaurant

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Assist the Outlet Manager to ensure the restaurant delivers exceptional guest experiences in line with Hilton standards and policies.

Key Responsibilities

• Maintain a high customer service focus by approaching the job with the customers always in mind.
• Take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers.
• Perform all duties in a manner that ensures safety for yourself and others in the workplace.
• Create an environment that focuses on delivering exceptional customer service.
• Actively seek verbal feedback from customers and team members during each service period.
• Implement actions to improve customer service.
• Respond to customer complaints and comments, providing follow‑up and feedback to the Outlet Manager.
• Ensure all customer requests and queries are responded to promptly and effectively, assisting on the floor during peak periods.
• Proactively assist guests with reasonable requests and train all team members to anticipate guest needs.
• Deliver service consistently according to the Guest Satisfaction Manual and the Standard Operating and Procedures Manual.
• Maintain detailed knowledge of departmental standards, explaining them to team members and assessing performance against them.
• Conduct regular training on departmental standards.
• Monitor standards through regular reviews.
• Prepare rosters and job schedules for team members to meet business needs.
• Communicate effectively with the Front Office, Groups & Tours teams to maximize in‑house and group business.
• Understand interdepartmental relationships and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Manage departmental operations, taking action to run smoothly and participating in service duties when necessary.
• Coordinate with Engineering and Housekeeping to ensure cleaning is followed up and procedures are maintained.
• Ensure shift reviews, handovers and briefings are conducted.
• Maintain in‑depth technical knowledge and skills required for the job.
• Maintain event and function histories to assist with returning events.
• Communicate clear direction to the Kitchen team.
• Align departmental goals with the hotel’s overall objectives.
• Communicate departmental, hotel and company activities to the team through meetings and memos.
• Assist the Outlet Manager with the preparation of event brochures.
• Identify, communicate and act on potential sales leads.
• Create an environment where everyone sells.
• Control costs following company procedures without compromising standards.
• Analyze and explain financial variances against planned figures.
• Set up and maintain leave plans for the department.
• Select, train, coach and develop staff to meet current and future needs.
• Carry out selection interviews and make effective recruitment decisions.
• Ensure new recruits receive all relevant information before commencing employment.
• Facilitate onboarding and orientation for new staff.
• Maintain the Orientation Training Manual for each outlet.
• Ensure standards training and assessments are conducted.
• Guarantee the health, safety and wellbeing of customers and all team members.
• Understand and communicate relevant OH&S legislations and responsibilities.
• Implement safe and healthy working practices at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to modify this job description at its discretion and without notice.

Minimum Qualifications & Desired Skills

Work Location & Schedule

Hilton Kuala Lumpur Hotel, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Full‑time, all day dining (Shift schedule varies with operational needs).

Brand & Function

Hilton Hotels & Resorts – Food and Beverage – Management and Manufacturing

Application Information

Apply now to join Hilton’s team of dedicated hospitality professionals and contribute to unforgettable guest experiences worldwide.

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