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Customer Service Executive

GrowthFn Sdn BhdPetaling Jaya, Petaling Jaya, MALAYSIA

30+ days ago

Job description

Job Description :

Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters.

Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment / cancellation.
Checking booking status.
Payment or Refund Escalation.
App or web user guide and feature support.
Contacting vendors about customers’ inquiries .

Requirements :

At least holding an associate degree and / or expected graduate (documents required)

Required language(s) : Korean (Minimum of Topik level 5) / English (business level)

Minimum 1 year of working experience in the service industry will be an

added advantage for this position.

Good command of computer skills / Microsoft Office and typing must be fast

both in Korean and English.

Able to work in Malaysia (Ara Damansara)

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Customer Service Executive • Petaling Jaya, Petaling Jaya, MALAYSIA