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Customer Service Executive

Customer Service Executive

GrowthFn Sdn BhdPetaling Jaya, Petaling Jaya, MALAYSIA
30+ days ago
Job description

Job Description :

Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters.

  • Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment / cancellation.
  • Checking booking status.
  • Payment or Refund Escalation.
  • App or web user guide and feature support.
  • Contacting vendors about customers’ inquiries .

Requirements :

  • At least holding an associate degree and / or expected graduate (documents required)
  • Required language(s) : Korean (Minimum of Topik level 5) / English (business level)
  • Minimum 1 year of working experience in the service industry will be an
  • added advantage for this position.

  • Good command of computer skills / Microsoft Office and typing must be fast
  • both in Korean and English.

  • Able to work in Malaysia (Ara Damansara)
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    Customer Service Executive • Petaling Jaya, Petaling Jaya, MALAYSIA