Customer Care Consultant (CCC)

Overview

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a

Customer Care Consultant (CCC)

and be part of a high-performing team! As a

Customer Care Consultant , you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

Responsibilities

Customer Interaction :

Handle customer inquiries regarding products and services.

Provide the best possible solutions based on customer needs.

Maintain service quality with prompt and professional responses.

Account & Service Management :

Assist customers with managing their accounts and services.

Process requests such as account updates and auto-debit setups.

Address customer complaints with empathy and ensure timely resolutions.

Ensure all complaints are handled in compliance with Service Level Agreements (SLA).

Crisis Management :

Deliver outstanding service, especially during high-demand periods.

Resolve customer concerns quickly and effectively.

Requirements Education : SPM / Diploma / Degree

Experience :

Fresh Graduates (Degree holders)

Diploma with a minimum of 6 months of experience

SPM with a minimum of 2 years of experience

Language Proficiency : Fluent in

English and Bahasa Malaysia

Skills :

Excellent communication and interpersonal skills

Strong problem-solving mindset

Ability to handle high-pressure situations while maintaining accuracy

Proficiency in MS Office and CRM software

Availability :

Rotational shifts (Monday - Sunday)

Willing to work on weekends and public holidays

Working Hours : Monday - Sunday (rotational shift, including PH)

8am to 5pm

9am to 6pm

12pm to 9pm

10am to 7pm

Mode : Fully Work from Office

Why Join Us?

Competitive Salary : RM 1,800 during probation, up to RM 2,600 after 5 months confirmation

Incentives : R&R RM 200

Health Insurance Coverage

Structured Training Programs for Skill Development

Career Growth Opportunities within the Organization

How to Apply? If you're a dedicated, results-driven individual with a passion for customer service, we would love to hear from you!

Submit your application today

and take the next step in your career journey!

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