Logistics & Customer Support (MY Remote)

Logistics & Customer Support (MY Remote)

Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers.

About the role

Our Logistics & Customer Support team prides ourselves in delivering world-class customer service to our restaurant partners and consumers. You will be part of the regional Delivery Experience team working with our logistics partners to support Singapore, Malaysia or Hong Kong markets. If you take pride in delivering that top-notch customer service, this role is for you.

Location : Remote

What you will do

• Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurant owners and advise them on delivery-related matters whenever necessary
• Provide support and assistance to end-consumers on delivery-related matters via email & live chat among other channels
• Resolve delivery incidents promptly in a professional manner following guidelines and service recovery policy to the restaurant partners as well as to the end-consumers
• Work closely with the Finance team to resolve any billing disputes
• Champion any other relevant feedback that might arise to internal teams to improve our process and service
• Working locations can be flexible, able to work remotely on weekends and when necessary

Who we're looking for

What we offer

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon!

Oddle is an equal opportunities employer and welcomes applications from diverse candidates.

#J-18808-Ljbffr