Customer Success Specialist

Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more.

As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment.

Duties & Responsibilities

Customer Communication & Support for Japan (40%)

• Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner.
• Troubleshoot product issues and guide customers through setup, usage, and best practices.
• Escalate technical issues to the appropriate internal teams and follow up to ensure resolution.
• Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems.

Customer Education & Engagement for Japan (40%)

Cross-Functional Collaboration for Japan and Other Responsibilities (20%)

Requirements