Manager, Underwriting Automation Specialist

FWD InsuranceKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Manager, Underwriting Automation Specialist

Job Location : FWD Insurance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in the fastest‑growing insurance markets with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of the Hong Kong Stock Exchange under code 1828.

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group.

Purpose

Support the automation of underwriting processes across markets to deliver results and achieve sustainable business growth.
Design and configure intelligent underwriting rules to enable product and channel launches with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.
Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics.

Key Accountabilities

Configure underwriting rules in the automated underwriting system, ensuring compliance with signed‑off requirements and conducting robust unit testing.

Participate in workshops and discussions with markets on solution details, walking through group standard requirement templates, and guiding data preparation.

Perform unit testing to ensure accurate automated rule outcomes and seamless flow from sales to policy issuance.

Support business refinement and grooming sessions for user stories, collaborating with cross‑functional teams.

Implement change‑governance processes for rules management in markets.

Launch post‑implementation plans to analyse rule performance, driving improvement of straight‑through underwriting and acceptance rates.

Conduct rules analysis to identify enhancement areas and deliver incremental improvements for customer value.

Key Performance Indicators

Contribute to the implementation of the Group automated underwriting strategy across business units.

Monitor rule engine configuration, measure performance outcomes within agreed timelines and SLAs, and drive continuous improvement.

Ensure associated risks are understood and managed, escalating as required.

Achieve quarterly / annual SLA targets for each in‑scope market.

External & Internal Contacts

Internal : Country Operations, Customer Experience, Product teams, Group Office stakeholders.

External : Automated rules engine vendor.

Decision Making

In accordance with FWD Delegated Authorities.

Qualifications / Experience

Bachelor’s or master’s degree in business or related field.

Minimum 6 years’ experience in Financial Services / Insurance, working in multinational environments.

Minimum 3 years’ experience in underwriting risk management; at least 1 year in underwriting automation and rules design.

Experience communicating business requirements with clear acceptance criteria.

Experience applying data and analytics to track performance and influence outcomes.

Familiarity with underwriting business processes and automation.

Strong communication, stakeholder management and relationship building skills.

Detail oriented and a creative & strategic thinker.

Ability to influence and earn trust across markets.

Knowledge of financial services, insurance operations and customer experience.

Knowledge & Technical Skills

Strong interpersonal, multitasking, analytical, problem‑solving and decision‑making skills.

Understanding of product / solution value creation for customer and business.

Knowledge of underwriting risk management practices.

Customer / people‑centred design skills.

Understanding of Agile methodologies.

Technical expertise to support market strategy alignment.

Familiarity with international insurance regulations and standards.

Competencies

Customer led : Anticipate and act on customer needs and feedback.

Market led : Analyse market data and apply relevant segments.

Deliver the vision : Articulate role plans and link to company vision.

Strategy focused : Align function strategy with corporate strategy.

People oriented : Encourage open debate and develop the team.

Decision making : Use wide sources for decisions.

Drive results : Set KPI’s and exceed them.

Seniority level

Executive

Employment type

Full‑time

Job function

Writing / Editing and Other

Industries : Insurance

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Manager Underwriting • Kuala Lumpur, Kuala Lumpur, Malaysia

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