Senior Analyst, HRIT (Workday L2 Support)

Senior Analyst, HRIT (Workday L2 Support)

Responsibilities

• Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and other HR applications
• Self-discipline and accountability to promote trust at work
• Perform system configuration and customization
• Monitor system notifications (errors) and take appropriate actions
• Support end users in system usage and raise overall HRIT Platform proficiency in the end user base
• Assist Manager in executing proof of concepts (POCs) for new Change Requests when necessary
• Participate in regional project activities with an HRIT focus
• Ensure successful system and process integration, and provide efficient SLA-driven end-user support and communications
• Liaise with AIA colleagues or business partners outside HRIT to ensure delivery of the required functional work
• Collaborate with stakeholders to gather requirements
• Manage S1 issue escalation with relevant parties effectively
• Ensure solutions are consistent with global standards and align with the global solutions architecture team

Qualifications

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr