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Customer Service Representative-Normal Working Hour

Customer Service Representative-Normal Working Hour

EPS ConsultantsMalaysia
2 days ago
Job description

Client : Banking / Insurance / Finance / Investment industry

Location : TRX area-walking distance to MRT TRX

Working hour / day : Mon-Fri, 830am-530pm

Remunerations : RM2,800- RM3,500 + language allowances (for mandarin speaker)

Job Scope :

The essential duties and responsibilities for the incumbent are as per below

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Requirements :

  • Fluent in English. Able to speak in Mandarin will added as advantages (allowances given)
  • Diploma holder and above. Consider SPM holder with relevant experiences
  • Comfortable working in call centre setting .
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    Customer Service • Malaysia