Customer Service Representative-Normal Working Hour

Client : Banking / Insurance / Finance / Investment industry

Location : TRX area-walking distance to MRT TRX

Working hour / day : Mon-Fri, 830am-530pm

Remunerations : RM2,800- RM3,500 + language allowances (for mandarin speaker)

Job Scope :

The essential duties and responsibilities for the incumbent are as per below

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manager customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required

Requirements :