Compliance Interactions Manager, APAC

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Role Summary

As a healthcare company, Baxter must comply with laws and regulations regarding our interactions with healthcare professionals and organizations. The APAC Interactions Operations Team supports these efforts through its application of Baxter’s Global Interactions Policy (GIP) and reporting through our Pega Grants application. The team ensures accurate and complete reporting of payments made by Baxter to the medical community for all APAC transaction processes for transfers of value reporting and compliance with the GIP. The team works with Baxter business teams in training, monitoring and controlling these transactions across APAC. Comprehensive data reviews, process improvements, and system recommendations for enhancing the effectiveness of APAC transparency reporting and controls is a key part of this role. The team helps to ensure policy, processes and systems enable Baxter to comply with legal / regulatory requirements across APAC. Additional responsibilities include the development, update and review of Standard Operating Procedures (SOPs) and work instructions. The team collaborates closely with members of Baxter’s commercial business, medical affairs, finance, legal, and ethics and compliance and teams.

Area of Responsibility

• Highly involved in the decision making of Global Business Solutions (GBS) ‘s activities and progress as part of the Senior Leadership Team
• Leading a team member of 4 from diverse background from different language expertise to serve all the APAC countries’ grants review
• Engage with all Leaders from the Countries, Ethics and Compliance teams, Internal Controls, Legal, etc to discuss the issues and remediation on Interactions Activities
• Publish Monthly Dashboard for all APAC countries to trace the activities, spending, aged grants, deviations, and highlights.
• Participate in all the Countries’ quarterly Compliance and Trust Committee (CTC) Meeting to provide feedback on issues for interactions activities and updates to the Compliance policies
• Leading the Global PEGA IT enhancements, issues remediation and standardization of processes
• Provide training and update to all the stakeholders on the updates for the systems and processes for PEGA and Global policies related to Interactions activities
• Serves as a subject matter expert for Baxter’s Global Interactions Policy (GIP)
• Develops and delivers training to business partners and external and service providers on GIP documentation, related processes and systems
• Manages and guides business partners with pre-approvals, contracts and payment requests related to Baxter’s interactions with the medical community in support of the GIP
• Subject Matter Expert for building, revising, managing and acting as a liaison for all interactions operations systems and platforms including Share Point and Pega Grants
• Manages the updating and Creating of Standard Operating Policy (SOP) and Desktop Procedures
• Identification and implement process improvement initiatives

Work Knowledge / Skills Required

Educational Qualifications

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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