CBS- Business Support Specialist (Services Deal Specialist)

CBS- Business Support Specialist (Services Deal Specialist)

SAP Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Customer Business Support (CBS) team plays a vital role in supporting the Sales Function of the SAP Customer Success Services (CSS) business. The team aims to reduce administrative burden on front‑line sales staff, enabling them to concentrate on customer‑facing activities. As a CBS Specialist, you will familiarize yourself with standardized processes and handle various tasks, including triaging requests, generating sales contracts, managing deal systems, facilitating approvals, and collaborating with counterparts and resource management teams.

Responsibilities

• Supporting Professional Services / Premium Engagement and Training and Adoption Services
• Efficiently handle incoming requests through a shared email inbox and provide sales contracts (Order Forms) to customers.
• Collaborate with requestors to gather the necessary information required for deal processing.
• Utilize the SAP Harmony deal system and SAP CRM system to set up deals and quotes accurately.
• Initiate approval requests for quotes within the Harmony System.
• Generate standard pro‑forma contracts by populating information from quotes into the Order Form.
• Support deal processing and triage by working closely with in‑country counterparts.
• Coordinate with the resource management team to identify suitable resources for deals.
• Submit Services Order Forms to customers or opportunity owners and ensure timely completion and receipt of the signed documents.
• Take ownership of opportunity triage, scope verification, deal creation, quote generation, deal approval, Order Form creation, Order Form issuance, Order Form countersignature, deal closure, and handover to delivery.
• Escalate / alert designated managers in case of unmet outcomes or significant delays.
• Provide support for deals across English‑speaking countries while gradually gaining knowledge of country‑specific intricacies and key support staff within the broader region.

Key Attributes & Qualifications

Hiring Information

Equal Employment Opportunity

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Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates may be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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