Business Support Specialist

The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract followup, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Responsibilities

• Primary Contact Point : Serve as the primary liaison for Sales Account Managers, Principals, and Vendors for business and maintenance-related matters.
• Costing & Pricing : Proactively generate costing, assist with pricing strategies, and prepare quotations, collaborating with vendors on pricing aspects.
• Contract Management : Follow up on maintenance contracts to ensure timely renewal and closure, tracking contract renewal rates.
• Forecasting & Reporting : Prepare, monitor, and track forecasts for maintenance services, providing detailed reports on business support operations.
• Collaboration with Service Delivery Managers : Coordinate closely with Service Delivery Managers on relevant maintenance support activities to ensure alignment with business goals.
• Go-To-Market Strategy : Assist in identifying and implementing effective Go-To-Market strategies in collaboration with the Business Manager.

Education and Experience :

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