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Hotel Reservation
Anylodge Hospitality SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia19 hours ago
Job descriptionOversee day-to-day reservation management (direct bookings, OTA, corporate, and group) Manage room inventory across OTAs, booking engine, and PMS (Little Hotelier preferred) Ensure all rate plans, availability, and packages are updated accurately across platforms Handle B2B and group bookings, and liaise with front office teams for allocation Respond to reservation escalations, booking issues, or complaints promptly Liaise with hotel operations, marketing, and finance to align rate strategy with business goals Ensure accurate guest data, cancellation policy adherence, and booking confirmations Support training of reservation staff and ensure SOP compliance Recommend system or process improvements for better conversion and upselling Diploma or Degree in Hospitality, Business, or related field Minimum 1-2 years of experience in revenue / reservations management (preferably multi-property or chain level) Proficient in PMS , OTA extranets, and RMS systems Strong analytical and Excel skills; comfortable with reporting and performance dashboards Excellent communication in English; Mandarin is an advantage Able to work independently and manage multiple hotels' performance simultaneously Based in Klang Valley with flexibility to attend meetings at Mont Kiara Hybrid working flexibility and supportive leadership Multi-brand hotel group exposure (budget to premium segments) Performance-based bonuses and growth opportunities Dynamic and tech-driven hospitality environment Flexible schedule Opportunities for promotion Professional development Work from home Bachelor's (Required) Hotel Revenue Management : 1 year (Required) English (Required) Mandarin (Required)
We are seeking a results-driven and analytical Revenue & Reservation Executive to oversee pricing strategy, room inventory control, and reservation operations across our hotel brands. You will play a key role in optimizing revenue, monitoring OTA performance, and ensuring smooth reservation workflows to support business growth.
Key Responsibilities : Revenue Management
- Develop and implement dynamic pricing strategies across multiple hotel brands using RMS tools
- Monitor market trends, competitor rates, and demand forecasts to adjust pricing in real-time
- Analyze daily pickup reports, pace reports, and booking trends to drive RevPAR and ADR growth
- Coordinate with the marketing team for tactical promotions, flash sales, and package offers
- Provide regular performance reports (occupancy, revenue, yield, etc.) to management
Reservation & OTA Operations
Coordination & Optimization
Requirements :
What We Offer :
Job Type : Full-time
Pay : RM2, RM3,800.00 per month
Benefits :
Education :
Experience :
Language :
Work Location : In person
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Hotel • Kuala Lumpur, Kuala Lumpur, Malaysia
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