Sales Coordinator

Overview

Acting as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.

Serve as the primary contact window from KEMIKON, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.

Responsibilities

• Receiving customer PO, conduct PO review, input customer PO into the KEMIKON system, and generate the Sales Order.
• Liaising with Planners / NPI team on order acknowledgements and schedule changes.
• Following up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.
• Resolving discrepancies, recommending solutions and / or action plans.
• Coordinating customer returns and process the necessary documentation such as RMA and credit / debit notes.
• Handling customer portal with care, if there is any customer that required us to manage the information or print the shipping label.
• Generating Packing List / Delivery Order & Invoice for outgoing shipment and preparation on customer declaration.
• Maintaining / Filling Customer Service Team related documents, such as DO, Invoice, Agreement etc.
• Executing customer ECO / ECN according to process.
• Perform others duties as assigned from time to time.

Qualifications

Application and Language

About Kemikon

Kemikon can be traced back to 2008, when a Swiss Contract Manufacturer moved to Malaysia and acquired a Penang based sheet metal fabricator. Kemikon is going through an exciting expansion phase. Some things will however not change –we will retain our Swiss company identity and culture and our Management style.

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